Question 1

Do I need an account to book?

Accepted Answer

No. Every car can be requested as a guest — you get a reference number on screen and by email. An account only exists so you can see your history, invoices and documents in one place.

Question 2

How fast do you confirm a request?

Accepted Answer

Within the hour between 07:00 and 22:00, and first thing in the morning for overnight requests. Nothing is charged until we confirm.

Question 3

Can I extend a rental I already have?

Accepted Answer

Yes — from your booking page, or by calling us. If the car is free we extend at the same daily rate; if not, we offer the closest equivalent.

Question 4

The car I want is booked on my dates. Now what?

Accepted Answer

Join the waitlist from the car page. If the rental in front of you ends early or cancels, you get a message before the car goes back on the site.

Question 5

What licence and age do you require?

Accepted Answer

Minimum 23 years old with two years of driving experience for standard classes, 28 with five years for Supercar and Luxury. EU, UK, Swiss and Serbian licences are accepted as is; others need an International Driving Permit.

Question 6

What documents do I bring at pick-up?

Accepted Answer

Licence, passport or ID card, and the card used for the deposit. You can upload these in advance from your account so handover takes five minutes.

Question 7

How does the deposit work?

Accepted Answer

We pre-authorise it on your card — the money is held, not taken — and release it within 48 hours of return. It ranges from €300 for a Model 3 to €5,000 for the Aventador. Zero-excess insurance halves it.

Question 8

What is the fuel and mileage policy?

Accepted Answer

Full-to-full on petrol and diesel, charged at pump price plus nothing if you bring it back short. Electric cars are handed over at 90%+ and returned above 30%. Unlimited kilometres on everything except Supercar class, which includes 150 km/day.

Question 9

Can I pay by company transfer?

Accepted Answer

Yes. Corporate accounts are invoiced monthly with 14-day terms once a framework agreement is signed. Ask on the corporate page and we send the paperwork the same day.

Question 10

What happens if the car gets damaged?

Accepted Answer

We photograph every panel at handover and at return, and you get both reports. Anything new is quoted from our body shop rate card before a single euro is deducted from the deposit.

Question 11

Can I cancel, and is it free?

Accepted Answer

Free until 48 hours before pick-up. Inside 48 hours we keep one day of the rental. No-shows are charged two days.

Question 12

What if you cancel on me?

Accepted Answer

If a car becomes unavailable we offer the next class up at your original price, or a full release with nothing charged. That is written into the rental agreement, not a goodwill gesture.

Questions, answered

Still stuck?

Do I need an account to book?+

How fast do you confirm a request?+

Can I extend a rental I already have?+

The car I want is booked on my dates. Now what?+

What licence and age do you require?+

What documents do I bring at pick-up?+

How does the deposit work?+

What is the fuel and mileage policy?+

Can I pay by company transfer?+

What happens if the car gets damaged?+

Can I cancel, and is it free?+

What if you cancel on me?+

Still stuck?